1. BOOKING

A deposit of 30% of the property rental must be paid. No contract with us will exist until we have received this amount and the booking form duly signed, and have subsequently confirmed your booking. Should you later cancel, cancellation charges will become payable in accordance with paragraph 3.

2. PAYMENT OF THE BALANCE

The balance of the payment must be paid at least 2 weeks before arrival. If the balance is not received by us by the due date, we shall be entitled to cancel the booking without prejudice to our claim for cancellation charges, and to retain the deposit. For bookings made within 2 weeks of arrival date, you will be required to pay the full cost of your holiday at the time of booking. 

3. CANCELLATION BY YOU

It is agreed between us that should you wish to cancel all or part of your booking, or that the booking is cancelled by us due to non-payment, then we shall be entitled to the following percentage of the holiday cost. 
6 weeks or more before arrival deposit (30%)
6-2 weeks 50%

4. ALTERATIONS/ CANCELLATIONS BY US

Though it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements. 

5. MINIMUM LETTING PERIOD

One week rental is the minimum renting period.

6. NUMBERS OF PERSONS/REPLACEMENTS

Only those persons stipulated on the booking form may use the property. The number of people must not exceed the number of sleeping places indicated in the brochure. Should the keyholder find more persons than those stated, it is totally up to his discretion to ask the clients to vacate the house. No camping is permitted on the property grounds.

7. ARRIVAL AND DEPATURE TIMES

Clients must arrive between 4 pm and 7 pm and leave before 10 am on the day of departure. If the client is late, advance notice must be given in writing. In case the flight delays or inconvenience while travelling, clients should contact us. 

8. SECURITY AND TELEPHONE DEPOSITS

A security deposit is payable upon arrival to the keyholder. This is to cover the cost of any damage or breakages during your stay to the property or the contents. This amount less any applicable claims, will be returned to you on the morning of departure. Failure to pay the deposit can result in the keyholder refusing entrance to the house.For the house the security deposit is 1.000,00 euro. Deposits can be given in cash or travellers’ cheques, personal cheques are not allowed. For the telephone you will be asked for a deposit of 250,00 euro (in cash).

9. COMPLAINTS

If you have problems during your stay please contact us immediatly. Complaints lodged only at the end of the holiday period will not be taken into consideraton. Clients who abandon the house without authorisation from us lose all rights to any eventual refund or rebate.

10. CLEANING

The property will be clean throughout at the beginning of the rental period and must be left by the tenant clean throughout at the end of the rental period. If the property is not left in an acceptable condition the sum of 30,00 euro per person will be deducted from the security deposit. 

11. PETS

Pets are generally not accepted by house owner. If you want to bring one with you, please check in advance if this is possible. 

12. SWIMMING POOLS

Swimming pools are not open all year. If your rental period is outside the period 25 May to 28 September, please check with us that the pool can be opened.

13. MAID SERVICE

Daily maid service can be provided if desired by the client. This service will be paid directly to the cleaning lady.

14. WATER

Please note that the properties that we offer are converted farmhouses full of character and history. Water shortage does occur in this country, please use it sparingly during the summer months. At the same time, Italy is probably one of few countries in the world where the government has introduced a system of electricity limitators to contain the national consumption. This means you must be careful when using more than one appliance at once because the limitator will shut the electricity off. 

15. LAW-JURISDICTION

In the event of any dispute concerning the terms and conditions of this contract, the court of law of Lucca will have jurisdiction and Italian Law will be applied. On signing the Booking form the client totally and unconditionally accepts these Booking Conditions.